Frequently Asked Questions
Everything you need to know about shopping at Red Eye Records
How do you package vinyl records for shipping?
We take great care in our packaging. All records are shipped in heavy-duty, reinforced cardboard mailers with additional stiffeners to prevent corner dings and seam splits during transit.
What is your return policy for opened items?
We accept returns on defective or damaged media within 30 days of purchase. Please note that for non-defective items, we can only accept returns if the original shrink-wrap or seal is intact.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-7 business days. International shipping times vary by destination but generally range from 10-21 business days depending on customs processing.
Do you offer tracking information for all orders?
Yes, once your order has been dispatched from our warehouse, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our team has likely begun the fulfillment process, and changes may no longer be possible.